Grievance Officer
Last updated: April 2026
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Bullzfy Learners Pvt. Ltd. has appointed a Grievance Officer to address complaints and grievances from users.
Grievance Officer Details
Name: Geyansh Paraswal
Designation: Founder & Grievance Officer
Company: Bullzfy Learners Pvt. Ltd.
Email: grievance@bullzfy.in
Phone: +91 850 601 5656
Address: World Street, Sector-79, Faridabad, Haryana – 121001, India
How to File a Grievance
If you have any complaints or grievances regarding our services, please follow these steps:
- Email us at grievance@bullzfy.in with the subject line “Grievance — [Your Name]”.
- Include your registered email address, order ID (if applicable), and a clear description of the issue.
- We will acknowledge your grievance within 48 business hours.
- We aim to resolve all grievances within 15 business days of receipt.
What Constitutes a Grievance
You may contact the Grievance Officer for issues including but not limited to:
- Non-receipt of purchased course access.
- Billing disputes or unauthorised charges.
- Privacy concerns or data-related complaints.
- Content disputes or intellectual property concerns.
- Any other complaint related to our e-commerce services.
Escalation
If your grievance is not resolved to your satisfaction within the prescribed time, you may escalate it to:
- National Consumer Helpline: 1800-11-4000 (toll-free)
- Consumer Forum Portal: consumerhelpline.gov.in
- Cyber Crime Reporting: cybercrime.gov.in
For general queries, please visit our Contact page or check our FAQ.
For refund-related queries, please review our Refund Policy.